The purpose of this article is to guide you through linking your wearable Garmin device with your account, as well as how to unlink if desired.

 

There are two primary ways to link your Garmin tracker with your account:


This article will guide you through both methods.


You can only have 1 wearable device linked to your account at any one time.

From the Web (Desktop or Mobile Browser)

 

Step 1:  While logged into the Main Dashboard on the web browser of your choice, locate and mouse over the four-square icon in the top right of the page. This will produce a drop-down menu. From this drop-down, click the Link Device option.

 

 


Step 2: You'll be brought to a page that displays a number of health tracker device manufacturers and providers. Click Link Device in the Garmin section.

 

 

Step 3: You will then be re-directed to the Garmin account login page. Sign in using your Garmin account email and password to continue to the next step.

 

Step 4: In order for the application to function properly, it will need permission to import the necessary health data from the Garmin tracker. While you may individually choose which details you wish to import, it is strongly recommended to allow both Activities and Daily Health Stats for the application to function correctly. Then click the Save button.


 

 

Note: The above App Authorization page will only appear the first time you attempt to link your Garmin device, and will not be shown again when logging into the app in the future.

 

Step 5: On the next page, you’ll be asked to agree for Garmin Connect and your app to share information. Click Agree. After doing so, you'll be brought back to the Manufacturer Link Device page from Step 2. The Garmin section will have been updated with a green checkmark, indicating that a Garmin account has been linked successfully!




If in the future you acquire a new Garmin device, wish to switch to a different type of tracker, or want to unlink from FitLyfe, simply click the Unlink Device button.

 

 

Note: The last sync date and time will appear at the top of the Garmin section next to the green checkmark once the device has synced with your account. If this information is not present, then data has not yet been retrieved from your device. Please ensure that it is powered on and functioning. Also, once the device is connected, the sync will begin immediately and pull data from the last 60 days.



From the Health2Go Mobile App

 

Provided you have already installed and activated the Health2Go mobile appIcon Description automatically generatedyou may follow these instructions to link a Garmin device to your account. If you have not installed and activated the app, instructions to do so can be found here.


 

Step 1: On your phone, open the Health2Go mobile app Icon Description automatically generated and sign in using your account username and password.

 

Step 2: Tap on Settings at the bottom of the app.

 

Step 3: In the Settings menu, tap Apps under Connected App to be brought to a list of tracker manufacturers/providers. 

 


Step 4: Tap Garmin from the list provided.

 

 


Step 5: You will then be re-directed to the Garmin account login page. Sign in using your Garmin account email and password. If done correctly, you will be immediately returned to the Settings page from Step 3.

 

If your device was synced properly, within the next few minutes you should see the app and sync date & time appear under the Connected App section of the settings page like below.


 

 

You can also tap the four-square iconfrom the Home screen of the app, and then tap the Link Device option. If the Garmin section that appears has a green checkmark, then the device has been connected.

Frequently Asked Questions and Troubleshooting




What data can be retrieved from my Garmin device? 

Consent must be given for your app to retrieve your data from the device. The type of data retrieved is determined by what has been selected in the consent form.


The following data can be retrieved from your Garmin device:

  • Steps
  • Exercise Minutes
  • Sleep
  • Food
  • Cycling Miles 
  • Third-Party Data


If not all data options have been chosen, then you will not see all the information listed above in your app.

 

How often is data retrieved from my Garmin device?

Data is pushed to your device as soon as the device is synced with the Garmin app. 

It is then updated each time you sync your device with the Garmin app.

 

How often does my app sync with Garmin?

Garmin sends the data to your app the minute you sync your Garmin Device with the Garmin app.

 

I linked my Garmin account, but I am unable to see my data. What should I do?

You may not see your data for one of the following reasons: 


1. The linked account is different than the account used with the Garmin Device. To check, complete these steps:
  • Open Garmin Connect App
  • Login and click on More (bottom right corner).
  • Click on Settings > App Diagnostics.
  • Check GC Acct. Name. Please check if the email address listed is the same email address used to link with FitLyfe when you linked the account.

If it is not the same account, then complete the steps below: 
  • Log into your app.
  • Navigate to the User Menu (Four-Square Menu) and select Link Device.
  • Unlink your Garmin device.
  • Click on Link Device for Garmin.
  • You will be forwarded to the Garmin login page.
  • Enter your Garmin authentication using the same email address used in the Garmin Connect App.
  • You will be forwarded back to your app, and you should be able to see that your account is successfully linked with a green checkmark.  
2. You have not synced your Garmin device. If your data is not in the Garmin Connect App, then follow the steps outlined in this Garmin help article: 

https://www8.garmin.com/manuals/webhelp/vivofit3/EN-US/GUID-FBCFDE33-8B56-462F-A0F3-AC3E22A96CB0.html

 

I don’t see my total active minutes in my app, what should I do?

There are three types of activity minutes calculated in Garmin:

  • Active Minutes - Portion of the monitoring period (in seconds) in which the device wearer was active.
  • Moderate Intensity - Cumulative duration of activities of moderate intensity, lasting at least 600 seconds at a time. Moderate intensity is defined as activity with MET value range 3-6
  • Vigorous Intensity - Cumulative duration of activities of vigorous intensity, lasting at least 600 seconds at a time. Vigorous intensity is defined as activity with MET value > 6

 

Walk MET can vary from 2.5 METs to 5 METS when walking very briskly at 4 mph.

https://www.omicsonline.org/articles-images/2157-7595-6-220-t003.html

Your app only obtains Vigorous Intensity and Moderate Intensity.

 

Table 3: Metabolic Equivalents (MET) Values for Physical Activity Levels

Physical Activity Intensity

MET

Light intensity activities

< 3

sleeping

0.9

watching television

1

writing, desk work, typing

1.8

walking, 1.7 mph (2.7 km/h), level ground, strolling, very slow

2.3

walking, 2.5 mph (4 km/h)

2.9

Moderate intensity activities

3 to <6

resistance training (weight) training, multiple exercises, 8-15 repetitions at varied resistance

3.5

calisthenics (e.g., push ups, sit ups, pull-ups, lunges), moderate effort

3.8

Pilates, general

3.8

yoga, Hatha

3

water aerobics, water calisthenics, water exercise

2.5

bicycling, stationary, 50 watts, very light effort

5.3


 

3

walking 3.0 mph (4.8 km/h)

3.3

calisthenics, home exercise, light or moderate effort, general

3.5

walking 3.4 mph (5.5 km/h)

3.6

bicycling, <10 mph (16 km/h), leisure, to work or for pleasure

4

bicycling, stationary, 100 watts, light effort

5.5

Vigorous intensity activities

> 6

jogging, general

7

calisthenics (e.g. pushups, sit-ups, pull-ups, jumping jacks), heavy, vigorous effort

8

running jogging, in place

8

rope jumping

10

Note: 1 MET = 1 kcal kg-1 hr-1 or 1 MET = 3.5 ml kg1 min1 of O2

For additional assistance, please contact your employer or our Client Services Team via the Support Portal.