The purpose of this article is to guide you through linking your Apple Health device (iPhone, iPad, AppleWatch) with your account, as well as how to unlink if desired. Due to how the Apple Health application functions, however, account/device linking has to be performed through the Health2Go mobile app and cannot be performed on the web.
 

To begin you'll need your Apple device and to have the Health2Go mobile app installed. If you do not have Health2Go installed already, instructions on how to do so can be found here.


 

You can only have 1 wearable device linked to your account at any one time.

Linking from the Health2Go App

 

Step 1: Open the Health2Go mobile app on your Apple Device. Then tap the Settings option on the bottom right side of the app.


 


 

Step 2: Tap on the Apps option under the Connected App section. 


 


 

Step 3: Then tap on the Apple button from the list of options provided.


 


 

Step 4: A window will appear, requesting permissions to sync the different types of Apple Health data to the app. It is highly recommended you enable all of these for the app to function most efficiently. After all the permissions you've chosen are selected, tap the Allow button in the top right.


 


Note: The above App Authorization page will only appear the first time you attempt to link your Apple Health device, and will not be shown again when logging into the app in the future.


Step 5: You'll be then brought back to the Settings page from earlier. Provided Apple Health has been connected properly, it will appear at the top under the Connected App section. At first, it will display Syncing, but then shortly after should display the date and time it was last synced.


Note: Once connected, the app will sync using the data from the last 60 days.




 

Frequently Asked Questions and Troubleshooting

 

What data can be retrieved from Apple? 

Provided the necessary permissions were enabled during the device/account linking process, the following data can be retrieved from Apple:

  • Steps
  • Exercise
  • Sleep
  • Nutrition
  • Weight
  • Water
  • Food
  • Mindfulness
  • Third Party Data
     

If not all of the above data options were enabled during setup, then they will not appear in the app.


How often is data retrieved from my Apple device?

The app must be running in the background in order for data to sync properly, otherwise it will attempt to sync upon being opened. Your device will automatically prioritize and increase the sync frequency based on both Health2Go and Apple Health's usage. The more you use and check the Health2Go app, the more often it will sync with Apple Health.



Why is Health2Go not getting my Apple device data? 

Apple device data may not appear because the device has not synced yet, or the device may be connected, but it does not have the necessary permissions.
 

1. Open the Health2Go mobile app and tap on Settings in the bottom right.

2. Under the Connected App section, check the status of the Apple Health connection.


    If the word Connected is green, then follow these steps:

  • Unlink the device and relink the device.
  • Provide the required permission to allow Health2Go to sync data from the device.

    

    If the word Connected is an amber color, then follow the steps:

  • Open the Apple Health app
  • Navigate to Sources and make sure that all required categories are permitted for Health2Go


 

Apple Health stopped syncing with the Health2Go app. What Should I Do?

A few things can cause the Health2Go app to stop syncing with

 

1. The Health2Go app is closed.

                        

            Fix: You need to have the app running (at least in the background) in order to sync the data. Open the app and double-check the last synced date and time.

 

 

2. Permission to sync with the app was revoked partially or fully. To check the permissions, follow this guide. 


            Fixing Permissions for Health2Go in the Apple Health app



3. You logged into the Health2Go app with a different user than the user linked with Apple Health. 

                    

            Fix: Unlink and re-link your device with Apple Health using the correct user account.



Note: If you followed the steps above and still have an issue, email Client Services at the Support Portal.


 

Why am I not seeing steps after login? 

It takes a few minutes for the data from your device to sync. If you have just logged in, please wait patiently for the process to complete. Steps or additional data may also not be seen when the device has synced, but no data is currently present on the device.

For additional assistance, please contact your employer or our Client Services Team via the Support Portal.