The purpose of this article is to guide you through linking your Samsung Health device with your account, as well as how to unlink if desired. Due to how the Samsung Health application functions, however, account/device linking has to be performed through the Health2Go mobile app and cannot be performed on the web.

To begin, you'll need your Samsung device and to have the Health2Go mobile app installed. If you do not have Health2Go installed already, instructions on how to do so can be found here.

You can only have 1 wearable device linked to your account at any one time.

Linking from the Health2Go App

Step 1: Open the Health2Go mobile app on your Samsung Health device. Then tap the Settings option on the bottom right side of the app.
  

Step 2: Tap on the Apps option under the Connected App section. 

Step 3: Then tap on the Samsung Health button from the list of options provided.

Step 4: A window will appear asking for your Samsung account login, followed by requesting permissions to sync the different types of Samsung Health data to Health2Go. This part of setup will not proceed unless the Samsung Health app is installed on your phone. Tap Continue to move on to the next step.

Note: The above App Authorization page will only appear the first time you attempt to link your Samsung Health device, and will not be shown again when logging into the app in the future.

Step 5: You'll be then brought back to the Settings page from earlier. Provided Samsung Health has been connected properly, it will appear at the top under the Connected App section. At first, it will display Syncing, but then shortly after should display the date and time it was last synced.

Note: Once connected, the app will sync using the data from the last 60 days.

In order to unlink the device, simply tap the green slider and confirm you wish to unlink it. This process can take a number of moments as it disconnects from the device and application.

Frequently Asked Questions and Troubleshooting

I linked my device, but I don't see my data in the app? 

Login to the Samsung Health App, tap on the right side menu, then tap on the cogwheel. This will open Samsung Health settings, tap on Account and Syncing, then Sync Now. This process will only sync data with Samsung. To ensure that data is synced properly, keep the Health2Go app open to let it upload the data to the server.

For additional assistance, please contact your employer or our Client Services Team via the Support Portal.