Troubleshooting FAQ
Why can I not register? The registration button used to be there and not it is not available.
What happens if I need to cancel my event registration and the button is no longer available?
Will the system send me a reminder email?
What happens if I do not see the registration option on the Home page?
How would I know if I am registered or not registered for an event?
Can I see my awards for an event?
Why can I not register? The registration button used to be there and not it is not available.
This is because the event is either full or has been closed. Contact your event manager to see if they can add a slot or register you again.
What happens if I need to cancel my event registration and the button is no longer available?
You can cancel an event registration by Contacting FitLyfe Client Services at [email protected] or by contacting your employer wellness manager.
Will the system send me a reminder email?
Yes, the system will send you a reminder email hours before the event start date and time. This is typically 24 hours before the event start time.
What happens if I do not see the registration option on the Home page?
This means that the event is either closed (past the deadline) or does not require registration.
How would I know if I am registered or not registered for an event?
You can view the event on the home page in the events widget. It will either show Registered or Not Registered next to the upcoming event.
You may also go to User Settings and select Registered Events. This will show you all the events you are registered for.
Can I see my awards for an event?
Yes, you can see your awards for an event by clicking on the Points Section (Yellow Widget) of the Home page.