Troubleshooting FAQ
I have only one location. Do I have to have a location?
Where will the location be used?
How do I know if the location is active?
Why do I need locations?
Because you can filter information within the system based on each location.
Information that is filtered by location includes eligibility data, events, reports, challenges, and content throughout the system.
I have only one location. Do I have to have a location?
Yes, you do. That location will be your headquarters.
Where will the location be used?
It is used in the eligibility data, events, reports, and challenges.
Can I delete a location?
Yes, you can deactivate the location and then reactivate it at any time.
However, the functionality to deactivate will prevent the location from being viewed in other places as well.
How do I know if the location is active?
Look at the status for the location on the Locations Tab.
It will show "Active" if the location is currently active in the system.
It will show "Inactive" if the location is currently inactive in the system.