Error Code Purpose

The purpose of the Eligibility File Error Codes is to understand the meaning of the code  and how to fix the data using FitLyfe admin interface or Client Human Resource Management System. 

Overview 

The following possible error code that can be triggered after processing the eligibility file:

Error Code
Description 
How to fix 
Error Code
Description 
How to fix 
Same member with different SSN

An eligible member with the same unique id, date of birth, and employee ID exists in FitLyfe but the SSN has changed. 


  • Login as program admin 
  • Navigate to User Search 
  • Search for the Impacted user by Unique id or by name.
  • Click on the pencil to edit user information 
  • Make sure the identity of the individual is the same identity of the person you want to update the information. 
  • Update SSN with the new value and click on save 

The steps must be done prior to importing the new eligibility file

Age less than 18The age of the individual member is less than 18 

Update the individual date of birth of the impacted member in your system first so they can be qualified for FitLyfe program.

The steps must be done prior to importing the new eligibility file

Associates with mismatching Employee IDThe existing employee id in FitLyfe is different than the employee id in eligibility file 
  • Login as program admin 
  • Navigate to User Search 
  • Search for the Impacted user by Unique id or by name.
  • Click on the pencil to edit user information 
  • Make sure the identity of the individual is the same identity of the person you want to update the information. 
  • Update Employee Id with the new value and click on save 

The steps must be done prior to importing the new eligibility file

Null SSNSSN is a required field Ensure that SSN is populate for each member in eligibility file 
InPlan is missingIn plan (Part of the health plan indicator)  is a required field Ensure that InPlan is populate for each member in eligibility file 
Two (or more) records contain the same SSNTwo different members using the same SSN SSN must be unique to each member. It need to be fixed at the source 
Missing or incorrect locationLocation code is missing or does not match with FitLyfe 
  • Login to FitLyfe as a program admin  
  • Navigate to Client Settings then click on the Locations tab 
  • Click on the pencil to edit the selected location 
  • Update location code to match the eligibility file location code 
Unique Id is missingUnique id is a required field Ensure that every member has a unique id and must be unique within the system 
InPlan is missingInPlan is null or empty for the given record 

InPlan is a required field

Acceptable values are 0 or 1 

Important information

  1. Changes to the unique Id will result in preventing the user from accessing Wellsource Health Risk Assessment.  If you have to changed the Unique Id, then the change must start in FitLyfe using admin section first then login to WellSource and update the username for the intended user.  
  2. When an account is terminated, it can be re-activated after three months from the termination data.