Messages Purpose

The purpose of the Messages Tab is to send secure messages to members and communicate with them through the system.  

Messages Overview

The Messages Tab can be accessed by clicking on Coach Center > Coach User Search. After locating the member, click on the Pencil Icon and then select the Messages Tab. 

Important: This is a shared mailbox meaning that all messages sent to the member can be viewed here. All coaches with appropriate access will see this information when viewing the Messages Tab.

Within the Messages Tab, you will be able to see both the Inbox (Received Messages) and the Outbox (Sent Messages). Click on these options to view the messages for the member.

If the information is bold, the message has not been read. If the information is not bold, then it has been read. 

For each message, you will see who it was sent to, the subject, and the received information (date and time).

Double click on a message to view a pop-up window similar to when composing new messages. 

Composing & Sending Messages

To send a message, complete the following steps: 

Step 1: Make certain Inbox has been chosen and then click on Compose Email. 

Step 2: Enter a Subject and Description for the message.

Step 3: Click Send to finish.

Once the message has been composed and sent  to the member, it will appear in the Outbox on the Messages Tab. Received messages appear in the Inbox.

The sent message will also appear in Messages on the user side of the system. For more information please see this page of the User Guide: Messages.