If you are encountering issues with Health2Go not properly pulling data from Samsung Health, it may be caused by improper or revoked permissions. This is easily resolved by manually checking the correct permissions are enabled for Health2Go through the Samsung Health app.

Step 1: Launch the Samsung Health app on your Samsung device.

Step 2: Tap on your icon in the upper right corner of the screen. This should look like three dots in a vertical column.

Step 3: Select the Settings option.

Step 4: Scroll until you see the Connected Apps and Services group and tap the Apps option.

Step 5: Select the Health2Go app from the list of apps that work with the Samsung Health App.

Step 6: Turn on All Permissions or individually select the data you want Samsung Health to share with Health2Go. Although Steps, Walking, and Running Distance, should be checked at minimum, it is recommended you enable all the data points for the app to be most efficient and accurate.

Step 7: After ensuring all the permissions are set properly, restart and sign-in to the Health2Go app mobile app, allowing a few moments of using your device for it to sync and update. If you are still encountering issues, restart your Samsung device(s) and the start/sign-in the Health2Go app. Tap Settings and if everything is connected properly, the Samsung Health app will have its slider enabled and produce the most recent sync date and time.